1-844-386-5093

 

Special Needs

General Information
Your client must be medically and physically fit for travel and such travel will not endanger their wellbeing or the wellbeing of others. Our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting, or lifting), therefore, clients who require assistance with these functions should consider these needs when making a booking.

While we do not require information about your client's disability, the more information you can share with us about your client's specific needs, the better we will be able to assist your client. We encourage you to notify us of your client's needs at the time of booking, however to guarantee availability of specific equipment or services, please provide: 
  • 60 days advance notice for sign language interpreting services
  • 30 days advance notice for special equipment or services
Please advise the Access Department at least 30 days prior to sailing but no longer than 72 hours if your client is traveling with a group of 10 or more guests with disabilities.


For further assistance, your clients may ask for a Complaint Resolution Official (CRO). Our CROs have been trained and are aware of applicable U.S. Department of Transportation disability regulations as well as our polices and procedures. They will be glad to respond to your client's concerns. Our CROs are available at all U.S. ports of departure and on all of our ships. 

Wheelchairs
Royal Caribbean International does not provide wheelchairs. However, we do provide wheelchair assistance during boarding and departure. If your client requires a wheelchair for the duration of his or her cruise vacation, your client may bring their own wheelchair or rent one from one of the companies below who will deliver it to their stateroom on the ship:
 

Scootaround
Phone: 888-441-7575
Local: 204-982-0657
E-mail: Special Needs at Sea
Phone:  800-513-4515
Local: 954-585-0575
Fax:  800-513-4516
E-mail:  


Your clients may bring and use wheelchairs, mobility scooters and other assistive devices onboard our ships. Due to safety reasons, Segways may not be used onboard. 

Assistive devices including mobility scooters must be stored and recharged in your stateroom so fire doors, corridors and elevator lobbies are kept clear for emergency evacuation. When parked throughout the ship, they must be parked out of the way to allow safe and easy access by other guests and crewmembers. 

Assistive devices should fit through a standard stateroom entry doorway which is at least 23 inches wide. We offer accessible staterooms which have wider doors which are at least 32 inches wide and may accommodate larger devices. If you have an assistive device larger than 32 inches wide, please contact our Access Department for assistance. 
Note: Crewmembers are not permitted to lift assistive devices. 

Services provided:

 

  • Early boarding
  • Cruise transfers utilizing a specialized bus or van with a lift or ramp
  • Boarding and departure assistance
  • Scooter access
  • Lifts for one pool and one whirlpool
  • Accessible Blackjack tables in the casino
  • Accessible Guest Relations Desk

Hearing and Visual Disabilities
Royal Caribbean International can make special arrangements for guests who have hearing or visual disabilities. 


Sign language interpreting services will be provided upon request for deaf guests who use American Sign Language (ASL) as their primary means of communication. Sign language interpreting services are provided for main production shows, port and shopping presentations and other major activities on a shared basis for all deaf guests onboard. A request for sign language interpreting services should be made with the Access Department no later than 60 days prior to sailing. Requests are subject to availability of interpreters. Sign language interpreting services are provided on cruises that depart from and/or return to the U.S. and Canada.

Oxygen
Guests dependent on oxygen or requiring oxygen therapy may travel on board; however, they must supply their own oxygen and the Access Department must be advised.

Transportation
Accessible transportation can be arranged by Royal Caribbean for guests who are unable to board our buses. This service is offered at no extra charge to our Air Arrangements guests or those who have purchased ground transfers. Accessible transportation may be limited or not available outside the U.S.

Requests for transportation for guests with special needs must be faxed to Royal Caribbean' Access Department, on travel agency letterhead, at least 21 days prior to sailing (60 days prior for Europe and South America).

Dietary Accommodations
Royal Caribbean can accommodate a variety of dietary needs if requested in advance. (Not all special diets can be met.)